Privacy Policy

Oakland Catering Company ("Oakland Catering Company," "we," "our," or "us") takes the privacy of our clients seriously. This notice describes what personal information we gather, why we gather it, who we hand it to, and the choices you have — whether you are browsing this site, asking for a catering quote, placing an East Bay order, using the client portal, or simply emailing us a question.

Using this website or sending us your information means you accept the practices spelled out below.

1. What Information We Gather

Some information comes straight from you, some is picked up automatically as you browse, and some reaches us through the vendors and partners who help run our business.

Information You Give Us Directly

Depending on what you ask us to do, this can include:

• Your name and the name of your company, school, church, or organization
• Email address and phone number
• Billing details
• Event date, start time, and expected guest count
• The venue address — street, city, state, and ZIP
• Load-in notes: parking, gate codes, elevator access, setup and breakdown windows
• Day-of contacts and their phone numbers
• Menu picks, allergy notes, dietary restrictions, and special requests
• Quote requests, revisions, order details, and any messages you send us
• Payment details entered through our payment processor
• Reviews, survey answers, and post-event feedback

Information Collected Automatically

When you browse this site, our systems and analytics tools may record:

• IP address
• Browser and device type
• Which pages you viewed and how long you stayed
• The site or ad that referred you
• Approximate location
• Data gathered through cookies, pixels, and similar technologies

Payment Details

Card payments are handled by a third-party payment processor. We do not set out to keep full card numbers on our own systems. Those processors operate under their own privacy and security terms.

2. Why We Use It

We rely on personal information to:

• Answer questions and turn inquiries into quotes
• Build, revise, send, and track catering proposals
• Accept and manage confirmed orders
• Keep you posted on deadlines, missing details, and changes to your event
• Deliver drop-off catering, staffed and full-service catering, wedding catering, florals, rentals, and boxed meals
• Schedule drivers, staff, kitchen prep, setup, service, and breakdown for events across Oakland and the wider East Bay
• Run payments, deposits, invoices, and refunds
• Send confirmations, reminders, follow-ups, and feedback requests
• Sharpen our menus, website, and day-to-day operations
• Send promotional messages where the law allows it
• Guard against fraud, enforce our terms, and protect the business
• Meet tax, accounting, insurance, and other legal obligations

3. Who We Share It With

To operate, we pass information to selected outside parties, including:

• Payment processors
• Hosting and software vendors
• CRM and email delivery platforms
• Delivery drivers, event staff, rental houses, floral partners, and other service partners
• Advertising, analytics, and marketing platforms
• Accountants, attorneys, insurers, and other professional advisors
• Regulators, courts, or law enforcement when the law requires it
• A successor company in a merger, sale, financing, reorganization, or transfer of assets

We do not trade personal information for money. That said, several privacy statutes read "sale" and "sharing" broadly enough to cover ordinary advertising cookies, pixels, and analytics tags. Where that applies, you may opt out.

4. Cookies, Pixels, and Analytics

Cookies and comparable tools may be used on this site to:

• Keep core pages and forms working
• Remember what you selected or entered
• Show us how visitors move through the site
• Gauge how our advertising performs
• Guide site and marketing improvements

Your browser settings let you block or clear cookies. Some features may stop working properly if you do.

5. Email, Phone, and Text

Once you share contact details, we may reach you by email, phone, or SMS about your inquiry, quote, order, event logistics, outstanding information, payment, or customer service question.

Promotional messages may also be sent where permitted. Unsubscribe links in our emails end those, or you can simply ask us to stop. Even then, we will still send the operational messages tied to your quotes, orders, payments, deadlines, and event day.

6. How We Safeguard It

We maintain reasonable administrative, technical, and physical protections around personal information. No internet transmission or storage system is perfectly secure, so we cannot promise absolute security.

Please never send full card numbers, bank logins, or similarly sensitive material in an ordinary email.

7. How Long We Keep It

Information stays with us as long as it is reasonably needed to serve you, manage orders, satisfy accounting and legal duties, settle disputes, enforce agreements, keep business records, and improve operations. How long that runs depends on the type of information and the obligation attached to it.

8. Your Choices

Where you live determines what rights you hold. Those may include the right to:

• Ask what personal information we hold about you
• Ask us to correct something inaccurate
• Ask us to delete information, subject to legal exceptions
• Opt out of marketing messages
• Opt out of any sale or sharing of personal information, where applicable
• Restrict certain uses of sensitive personal information, where applicable
• Exercise these rights without being treated differently for it

Reach us with the contact details below to submit a request. We may first need to confirm your identity.

9. California Residents

California residents have rights under the California Consumer Privacy Act as amended, which may include knowing what we collect, use, disclose, sell, or share; requesting deletion or correction; opting out of the sale or sharing of personal information; limiting certain uses of sensitive personal information; and being free from discriminatory treatment for exercising those rights.

Categories We May Collect

• Identifiers — name, email, phone, address, IP address
• Customer records — billing information and order history
• Commercial information — quotes, purchases, menu selections, services booked
• Internet activity — how you use and interact with this site
• Location-related information — approximate location and event delivery address
• Sensitive information — allergy and dietary notes, payment-related details, where supplied
• Inferences drawn from your use of our site, services, or marketing

Where It Comes From

• You
• Your employer, organization, planner, coordinator, or day-of contact
• This website and the client portal
• Calls, emails, chats, forms, and order submissions
• Payment processors, marketing and analytics providers, and other vendors

Why We Collect It

For the business purposes named throughout this notice: catering your event, managing quotes and orders, taking payment, communicating with you, improving what we do, and meeting legal requirements.

Disclosure

We may disclose personal information to vendors, contractors, partners, advisors, payment processors, and the other recipients listed in Section 3.

Sale or Sharing

No personal information is sold for money. If our advertising or analytics tools amount to a "sale" or "sharing" under the law, you may opt out by contacting us.

10. Children

This site and our services are meant for adults and are not aimed at children under 13. We do not knowingly gather personal information from children under 13. Contact us if you believe a child has submitted information and we will address it.

11. Outside Links

You will find links here to third-party sites — review platforms, payment pages, social profiles, and similar services. Their privacy practices are their own, not ours. Read their policies before handing over information.

12. Changes to This Notice

This notice may be revised over time. When it is, the effective date at the top changes with it. Continuing to use the site or our services after an update means you accept the revised notice.

13. Reach Us

Questions about this notice, or ready to make a privacy request?

Oakland Catering Company Phone: 877-789-4377 Email: info@oaklandcateringcompany.com

Oakland Catering Company is an asset of Fresh Pulp Holdings LLC.